Privacy Policy

This Privacy Policy applies to Ignis Consultancy Services Pvt Ltd ("Ignis", "we", "our", or "us"), operating the website www.igniscs.com and all related services. By accessing our website or engaging our services, you agree to the practices described in this policy.

If you do not agree with any part of this policy, please discontinue use of our website and services.

01

Information We Collect

We collect information in two ways: information you provide to us directly, and information collected automatically when you use our website.

Information you provide directly

• Name, email address, phone number, and company name when you fill out our contact form or request a consultation
• Service interests and budget range submitted through enquiry forms
• Messages, questions, or other content you send to us via email or WhatsApp
• Business information shared during onboarding or service engagements

Information collected automatically

• Browser type, device type, operating system, and IP address
• Pages visited, time spent on pages, and navigation paths
• Referring website or source that directed you to our site
• Cookies and similar tracking technologies (see Section 5)

02

How We Use Your Information

We use the information we collect for legitimate business purposes only:

• To respond to your enquiries and provide the services you have requested
• To send service proposals, project updates, and relevant communications
• To improve our website's content, structure, and user experience
• To send periodic newsletters or marketing emails — only with your explicit consent
• To comply with legal obligations and resolve any disputes
• To analyse website usage and measure the effectiveness of our marketing efforts

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

03

Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on the following:

• Contractual necessity — processing required to deliver services you have engaged us for
• Legitimate interests — improving our services, communicating with potential clients, and operating our business securely
• Consent — where you have explicitly opted in to marketing communications
• Legal obligation — where we are required to process data to comply with applicable laws

04

How We Share Your Data

We do not sell your personal data. We may share limited information with trusted third parties only where necessary to operate our business:

• Service providers — email hosting, analytics, CRM, and project management tools that help us deliver our services (e.g. Google Workspace, analytics platforms)
• Professional advisors — lawyers, accountants, or auditors where required by law or for legitimate business purposes
• Legal authorities — if required to comply with a court order, law enforcement request, or other legal obligation
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction with advance notice provided

All third-party processors we use are required to handle your data in accordance with applicable privacy laws and our instructions.

05

Cookies & Tracking

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use the site.

Types of cookies we use

• Essential cookies — required for basic website functionality and security; cannot be disabled
• Analytics cookies — help us understand page performance and visitor behaviour (e.g. Google Analytics)
• Preference cookies — remember your settings and choices to improve your experience on return visits

You can control or disable non-essential cookies through your browser settings at any time. Disabling analytics cookies will not affect your ability to use the website.

06

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry and contact form data — retained for up to 2 years from last interaction
• Client project data — retained for the duration of the engagement plus 5 years for legal and accounting purposes
• Marketing opt-in data — retained until you withdraw consent or unsubscribe
• Website analytics data — retained in anonymised or aggregated form

When data is no longer required, it is securely deleted or anonymised.

07

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request that inaccurate or incomplete data be corrected
• Deletion — request that your data be deleted, subject to legal retention requirements
• Restriction — request that we limit how we process your data in certain circumstances
• Portability — request that your data be transferred to you or another provider in a machine-readable format
• Objection — object to processing based on legitimate interests, including for direct marketing
• Withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days.

08

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption on all website pages and data transfers
• Access controls limiting who within our organisation can view personal data
• Secure, password-protected systems for storing client information
• Regular review of our data handling and security practices

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

09

Third-Party Links

Our website may contain links to third-party websites — including marketplace platforms, tools, and partner services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

10

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email.

Your continued use of our website after any changes constitutes acceptance of the updated policy.

12

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a concern, please contact us: